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Continuity of Library Services: Internet Access and Zoom

Questions! Ask us:

Internet Access Tips

As millions of people around the world shift to working from home, the unprecedented transformation of our behavior has put a large strain on internet infrastructure which can lead to slow internet speeds.

Here are some ideas to help us address this challenge:

The following companies are offering free or low-cost internet service during the crisis:

  1. Comcast, Charter, Cox, Google Fiber, Spring, Verizon, and T-Mobile will not disconnect anyone for the next 60 days. They participated in the "Keep Americans Connected” Pledge.
  2. Comcast is offering an Internet Essentials package for free for 60 days during the coronavirus outbreak.Read more about Comcast's comprehensive COVID-19 response.
  3. Charter Communication announced it will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a subscription. 

Those using Zoom web conferencing to connect with students, may find that Zoom uses significant bandwidth, especially for video calls. To address this concern:

  1. YUsers can connect to a Zoom meeting via telephone.
  2. You may choose to mute audio when not speaking and ask your fellow attendees to do the same.
  3. You may choose to turn off your webcam unless necessary.
  4. Zoom has offered a set of instructions for those experiencing WIFI connection issues.
  5. For faculty: ipload your Zoom recordings and other lectures to Kaltura or YouTube, rather than Box, for ease of streaming over slower connections.

ITS has also provided this blog post that contains information on how to use Zoom as a teaching tool.